SHIPPING: 

Can I pick up my order in store?

Yes! Select “In-Store Pickup” at checkout. Orders containing in-stock items are typically ready within 24 business hours. If your order includes a preorder item, it will be fulfilled once the entire order is complete. You’ll receive a notification when your order is ready for pickup. 

Where does my product ship from?

All products currently ship from the Hurricanes Team Store, located at The THEsis Complex in Coral Gables, Florida across from the UNiversity of Miami.

Where do you ship?

We currently ship to the contiguous United States. At this time, we’re unable to ship to P.O. Boxes or U.S. territories.

How much does shipping cost?

Shipping costs are calculated using real-time FedEx rates based on the order’s weight, size, and shipping method. Your exact shipping cost and estimated delivery time will be shown at checkout based on the shipping address provided.

How long will my delivery take? 

Delivery times vary by shipping method. We offer Standard, Express, and Premium shipping via FedEx, with USPS handling final delivery in some areas.

STANDARD varies based on your location-transit time is typically 1-5 business days, with most of Florida delivering within 1 business day.  EXPRESS is typically 2-3 business days. PREMIUM is typically 1 business day. 

Orders placed before 12 PM EST with all items in stock are prioritized and ship the same business day when EXPRESS or PREMIUM shipping is selected.

Can I track my package(s)?

Yes! Once your order ships, tracking information will be sent to the email address or phone number provided with your order.

If your tracking shows no activity, please check back later, as the package may not have been picked up by FedEx yet.

RETURN POLICY

We offer a 30-Day Hassle-Free Return Policy. Most items may be returned within 30 days of receipt, provided they are in their original, unused condition, show no signs of damage or wear, and have all labels attached.

Non-Returnable Items: Gift cards, Student-Athlete merchandise, event merchandise, and personalized or customized items cannot be returned or exchanged.

Once we receive your return, refunds are generally processed within 5 business days. Processing may take longer during peak periods.

STORE PICK UP POLICY:

Orders that are not picked up within 14 days of the 'available for pick up' notification, will be considered abandoned.  Only ELIGIBLE items will be refunded to the card on file.

How do I return items?

Please ship your return using your preferred carrier with a trackable shipping option. Be sure to keep your tracking number as proof of delivery. We are not responsible for packages lost or damaged in transit.

Please send returns to:   

Miami HTS  

1340 S Dixie Hwy Suite 120  

Coral Gables, Fl 33146 

What if I receive a damaged or defective product?

If your merchandise arrives damaged or defective, please call 305-284-3244 to file a claim and request a prepaid return label. Upon approval, you’ll receive instructions on the next steps.

If you return the item using your own shipping method without contacting us first, return shipping costs will not be reimbursed.

Can I exchange an item?

We do not offer direct exchanges. To exchange an item, please return the unwanted item(s) and place a new online order. If you’re able to visit our store, we’ll be happy to assist you with your exchange in person.

You are responsible for return shipping costs. Please use a trackable shipping method and keep your tracking number as proof of delivery. 

If I exchange an item, will my original price be honored?

Yes! For the same style number, we’ll honor the original purchase price when you reorder a different color or size. If you need assistance reapplying a discount, please call 305-284-3244.

Can I cancel an item or my entire order?

If you need to change or cancel your order, please call 305-284-3244 as soon as possible. We process orders quickly, so changes or cancellations may not be possible once an order is confirmed.

If your order has already shipped, you’ll need to follow our return process once the item is received.

Return Address: 
Miami HTS 1340 S Dixie Hwy Suite 120 Coral Gables, Florida 33146 

Contact information: 
Phone: 305-284-3244 
Email: shop@miamihts.com